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Forum Discussion
Cannot find files I thought I'd been saving to Dropbox on my old computer which won't let me in.
Cannot find files I thought I'd been saving to Dropbox on my old computer which won't let me in. Had to buy a new computer; on it now but when I login to Dropbox, I don't find my files. I was using...
I should also add that I may have added the Dropbox app to my old computer under an old email address which I don't have access to anymore. I tried answering the questions about the file, but I remembered some details incorrectly and it said I attempted too many times to log in. So now I can't even log into that old account (I had remembered the password correctly), and I try to contact support but it only gives me a business development page. How do I get my files back? It shouldn't be this hard.
- Mark
Super User II
How do I get my files back? It shouldn't be this hard.
Without access to the email its very unlikely you can do so - for the obvious security issues and reasons.
You need to contact support via www.dropbox.com/support WHILE NOT LOGGED IN, even here, so use an incognito window.
