You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Garryx's avatar
Garryx
Explorer | Level 3
2 years ago

Can't delete my Dropbox Backup

Hi,

I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be deleted. The device does not exist in my list.

The instructions make sense but there appears to be something wrong. If there is nothing wrong with what I am doing how do you contact support to get it fixed?

Cheers, Garry

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Garryx, thanks for bringing this to our attention.

     

    Just for clarification, are there no backups visible on this page on your account?

     

    This will help me to assist further!

    • Garryx's avatar
      Garryx
      Explorer | Level 3

      Here is in my Windows file manager, in my DropBox. The, let's call it a whatisthat for arguments sake as I don't know what to call it, that appears in my DropBox folder, it is not shown here because I have right-clicked on it to delete it, it disappears, I get this pop-up message that says I can't delete the 'backup' or whatisthat. After I click OK button, the what is that returns 

       

      Msg I get when i try to delete it

       

       

      Below is a screenshot from dropBox, using the link you named 'this page' where you say there are no backups.

      I believe you, it is not a backup, call it whatever you like, I would like to know how to delete it.

      This Page which you say has no backups

      • marcelltab's avatar
        marcelltab
        Explorer | Level 3

        I can't delete my Backup either...so, I can't use my free version of Dropbox because it's over size the limit.

    • Garryx's avatar
      Garryx
      Explorer | Level 3
      That's funny.
      What is My PC (Akai) ?
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hi from me as well, Garryx!

         

        The “PC” folder that you mention should contain your backed up folders. 

         

        Is it possible that “Akai” was the name of your previous device that had been backed up?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!