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Forum Discussion

Missymoo's avatar
Missymoo
Explorer | Level 4
2 years ago

Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.

Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug
Edit
Microsoft Office
Mobile
  • TrevorS's avatar
    TrevorS
    2 years ago

    This issue has been fixed on the latest stable release on the Android app 336.2.2.

Al Fidaa's avatar
Al Fidaa
Explorer | Level 4
2 years ago
Hi there! I'm unable to open and view any of my Microsoft Word or Excel documents from my Dropbox folder. A receive an error message stating that the app has a bug ...
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Al Fidaa, thanks for flagging this with us.

     

    Could you send us a screenshot of the exact error you're getting and another one showing the app's status and version as shown in your system tray/menu bar?

     

    Thanks!

    • Al Fidaa's avatar
      Al Fidaa
      Explorer | Level 4
      2 years ago
      Email sent, awaiting your response ...
    • Al Fidaa's avatar
      Al Fidaa
      Explorer | Level 4
      2 years ago
      Walter where are you? No response ... this is really poor service ...
      • Al Fidaa's avatar
        Al Fidaa
        Explorer | Level 4
        2 years ago
        The same problem was posted by another user some 2 hours ago together with the screenshot of the error message but still no solution offered from your side.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Al Fidaa, sorry to jump in here, but where did you send an email? Did you open a ticket with the support team about this?

     

    Can you also send us the screenshot that Walter requested?

     

    Thanks.

    • BMACins's avatar
      BMACins
      Explorer | Level 4
      2 years ago

       

      This is what happens when I open Dropbox and click on the button to open in Excel.  Been doing it all day.  I've tried it with countless files.  Made sure they were not open elsewhere, made sure Dropbox and Excel were both up to date apps, tried Uninstaller and reinstalling drop box, always the same issue.

      • Al Fidaa's avatar
        Al Fidaa
        Explorer | Level 4
        2 years ago
        Yes, I'm experiencing the same problem exactly as you described
    • Al Fidaa's avatar
      Al Fidaa
      Explorer | Level 4
      2 years ago
      I'm unfamiliar with your help centre procedures and thus replied to the email received containing the response from Walter assuming that he'll receive it. Maybe you should develop a more user friendly and efficient response service to issues raised.

      I'm unable to send a screenshot of the error message but 2 people have posted the same issue with the screenshot but have received no response or solution to the problem their side. So their solution will become my solution.

      Thanks for jumping in Hannah. I hope you can solve our problem.

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