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Forum Discussion
Can't edit Microsoft files on iPhone (iOS 18)
I can no longer (just since a few days) edit any files from Microsoft (.xlsx, .docx or .pptx) on my iPhone (14 with iOS18). I can only read them. I do subscribe on Microsoft 365 and I have always been able to open and edit Microsoft files from my phone.
It works fine on PC. Also If I copy the file from Dropbox to OneDrive (on the PC), everything works fine even from the phone when opened from OneDrive.
When clicking on the file in Dropbox asking for example to open in Excel, I get the answer that the file is stored on a Server which is not supported
Please Help
When I click on the file open with excel, my phone opens OneDrive. Why can’t it go directly to my excel app and open? Is there a setting that may resolve my whole issue?
I have Dropbox app version 406.2.2 and excel app 2.92.24121313
The error message states that the file is stored on a non supported server.
How do I add a screenshot in this chat?
Found it:
sorry for the Swedish
- Jay
Dropbox Staff
Hi JanWig, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Thanks.
I am on the Dropbox Basic plan (the free version), but have less than three devices connected. Do you want me to uninstall the app, reboot and re-install anyway? Please confirm
I assume no files will get lost if uninstall the app by using the "delete app" commando on my iPhone, or do I need to make a back-up of the files? Please confirm
The problem has appeared recent week
