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Forum Discussion
Solved
Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.
Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug
This issue has been fixed on the latest stable release on the Android app 336.2.2.
Walter
Dropbox Staff
Dropbox StaffHey Missymoo, sorry to jump in here, but have you tried another browser to see if you can find the button to upload the screenshot you mentioned?
If that doesn't work, you can try requesting the desktop version of the website and try again.
As for the issue at hand, have you tried reinstalling the apps at all since you first noticed this issue?
hi guys, asking here for a problem.
Already 5/6 days that i try to open a Word and Excel files with a dropbox app on my Realme but the app crash.
Really I can open the files, but if i try to edit it the app crash all the time.
Already cleaned a cache, data, reinstall app, factory reset and restart the device, but nothing.
I'll hope that someone can help me 'cause i really need to edit my files day by day on my smartphone
- Hannah
Hey Alohaerba, thanks for letting us know about this.
Are you trying to edit the files using the Word and Excel apps on your phone?
Have you tried troubleshooting those apps as well, like clear their cache, uninstall-reinstall, etc.?
- I have already tryed to clear cache, data setting, unistall-reinstall, factory reset the phone, restart the phone.
Nothing changed.
I tryed to open Excel / Word now and than open the file and this done well, but with this method i can edit the files but not only ready.
🥲
