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Forum Discussion
Delete account without access to 2 step verification.
I am unable to sign into my personal dropbox account that I had on my work computer. I no longer work there so I cannot access the 2-factor-authentication email sent by dropbox, so I can’t log in. I need to cancel the Dropbox Plus subscription on the account and delete the account. How can I do this without having access to the email address and 2 step verification? Thank you.
- Megan
Dropbox Staff
Hey @beth92808, welcome to our Community!
Without access to your email address, it won't be possible to login or make changes to your account such as deleting it.
When it comes to cancelling your plan, you can try to contact our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
I hope this info helps.
