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Graham_12's avatar
Graham_12
Helpful | Level 6
2 years ago

Deleting Files and folder from a full basic dropbox account

I currently have a Dropbox Basic account which is at 3.93GB and out of space. I have been trying for some time to find a way to delete some of the folders/files to free up space prior to deciding which upgrade I am likely to require - plus, professional or business.

 

When I hover over the file or folder and click the "…" (ellipsis). i do not get the Delete option.  What I get is "REMOVE ME, DOWNNLOAD and ADD COMMENT" when I click the three dots .

 

Can anybody help??

Delete
Dropbox Basic
Edit
Quota
  • Graham_12's avatar
    Graham_12
    2 years ago

    Hi Jay,

     

    How long should deleting 3.93GB take approximately? I set the backup to delete just after receiving your last email and it is still "Deleting PC Backup from Dropbox".

     

    Regards Graham

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Graham_12, thanks for bringing this to our attention.

     

    Are you trying to delete a file, folder or shared folder from the main page?

     

    Is it possible that your quota is being used up by a shared folder or backup, which you can see from this page?

     

    This will help me to assist further!

    • Graham_12's avatar
      Graham_12
      Helpful | Level 6
      2 years ago

      Hi Jay,

       

      Yes this is correct, I have two options when I click on the three dots on the folder in the page that the link takes me to. Is this a backup? can I delete it? or save it to another drive so that I can delete files/folders in my dropbox?

       

      If I choose the delete option does it delete all my files in my dopbox? I can remove most of them but there ar a couple that I need to keep.

       

      Regards

       

      Graham

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