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Forum Discussion

rfunke's avatar
rfunke
New member | Level 2
2 years ago

Dropbox moved my folders into a new folder labelled with my name. How do I change it back?

Dropbox moved my folders into a new folder labelled with my name.  How do I change it back?  It's screwed up my synchronization, and I've wasted the better part of a workday trying to fix it.
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netsquire's avatar
netsquire
Helpful | Level 6

We're in the same boat. Dropbox worked flawlessly starting from 2017 until this change that we didn't want or need and now syncing doesn't work. Deleted files on a Mac don't get deleted in the Dropbox cloud and Dropbox never stops syncing like it's stuck in a loop. So far tech support has asked us to log out, reinstall, quit, etc. None of it has worked and they have gone silent.

netsquire's avatar
netsquire
Helpful | Level 6
2 years ago

I solved this problem by logging out of and uninstalling Dropbox and then re-linking Dropbox to a new location and downloading all files.

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