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Forum Discussion
Duplicating files locks the file name (Mac Desktop App)
Since updating to Ventura 13.4.1 whenever I duplicate a file, I'm unable to change the name of the file. I can open it and make edits, and I can edit the original file's name, but not the duplicate. When I duplicate to local files, the issue doesn't persist. When I duplicate to dropbox, it won't let me move the file to local.
Problem went away after I changed which folders were selectively synced (unrelated to the folders I was working in).
Problem went away after I changed which folders were selectively synced (unrelated to the folders I was working in).
I've been having exactly the same problem and, to be honest, i don't understand the proposed solution. My whole dropbox folder is marked to be available offline, although some subfolders have the green ticks next to each name whereas others don't. Also, when I control-click on a file or folder it still gives me the option to "make available offline" even though it should already be like that since that's the setting for the entire dropbox folder. Very confusing.
- Walter
Dropbox Staff
Hey there MissDylan, sorry to hear you're having issues with this.
Could you clarify the desktop app's status and version as shown in your menu bar at the moment and also let us know your Dropbox folder's location as shown in the app's preferences under the sync tab?
Also, may I ask if you're working in your Dropbox folder when duplicating and editing your files?
Can you please let us know if this persists when you close the Dropbox app completely?Any additional information or screenshots are more than welcome!
Status: "Your files are up to date" No sync issues.
v177.4.5399
Location ("This version of macOS requires Dropbox be stored here:") .../Library/CloudStorage/DropboxI am working inside of Dropbox while duplicating/editing; If I duplicate from local to Dropbox, problem still persists. No problem when just moving items around.
When I quit the Dropbox app, the problem still occurs, although it looks like some background processes might still be running since I still have all of the options when I right-click, even though I don't see anything with Dropbox in the name in my processes list.
Some other troubleshooting I've done: restarting the computer, switching new files default from "Online-only" to "Available offline"
