You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Error message "couldn’t communicate with a helper application" when opening a file
Couldn't communicate with a helper application.
i am using an iPad, I see all my folder and I can see the document in the folder, but I cannot open it. I don’t know what to do and the message ...
Could you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?
Lusil
Dropbox Staff
Dropbox StaffHi there Kacy, I'd be happy to help look into this with you.
Are you trying to open the file directly from the Dropbox mobile app or a third party app?
Is this file part of a shared folder that was sent to you by any chance?
If you could send me a screenshot of the error message as well, that would be super helpful.
Give me a shout whenever you have a moment to check this out, thanks!
Are you trying to open the file directly from the Dropbox mobile app or a third party app?
Is this file part of a shared folder that was sent to you by any chance?
If you could send me a screenshot of the error message as well, that would be super helpful.
Give me a shout whenever you have a moment to check this out, thanks!
Thank you for getting back to me. I contact apple and they assisted with deleting the drop box app and reloading.
Problem solved.
😁
- LusilAwesome work, kacy61.
If anything else comes up again, you know where to find us.
In the meantime, I hope you have a great week ahead of you!I would beg to differ that this is a “solution” I tried this once and now it’s happened a second time. What am I supposed to do keep deleting the app every time it happens? I pay $150 a year for my Dropbox. This shouldn’t happen.
