You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Error message "couldn’t communicate with a helper application" when opening a file
Couldn't communicate with a helper application.
i am using an iPad, I see all my folder and I can see the document in the folder, but I cannot open it. I don’t know what to do and the message ...
Could you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?
Now it’s ghosted entirely
Jay
Dropbox Staff
Dropbox StaffCould you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?
This worked. (for now - lol) Thanks Jay
- Jay
Glad to hear it helped, enjoy your weekend!
Nope, it didn't work.
iPad OS 16.3
Dropbox 312.3
iPad (Gen 9)
I think it may be and os problem. Why? I was trying to web upload a file and that generated an error of file 0 size. Looking at the file in Files shows that file size of 1 mb.
- Jay
Were you trying to upload it to Dropbox directly, or another website?
No, link removed
All I'm trying to do is move a folder from dropbox onto my ipad. I've tried doing it from the dropbox app and I tried from the files app. Both give me this error. I have disabled the sidebar item and rebooted, I've deleted dropbox and rebooted and reinstalled. iOS version 16.2. I've made the files available offline before doing it.
This has worked for me in the past. Suddenly there are problems.
- Walter
Hi myownbiggestfan, sorry to hear you're having issues with this.
Can you please send us a screenshot of the exact error you're getting?
Also, have you tried clearing the apps' cache since you first noticed this?
