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Forum Discussion

Danette5's avatar
Danette5
Helpful | Level 5
2 years ago

Error message when deleting folders

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:

 

There are too many files in one request. Please retry with fewer files.

 

What has changed? How do I go about deleting my folders?

  • Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

  • MxByers's avatar
    MxByers
    New member | Level 2

    I am also having this issue. In addition to the inability to copy out of certain folders. 

  • mattburrow's avatar
    mattburrow
    New member | Level 2

    Hi 

     

    I am clearing some files out of folders and Dropbox has started saying too may files to delete.  I then have to delete each file individually but still then won't let me delete the folder 

     

    Never had this before and it's only recently i.e today this has happened.  Is there a change somewhere or a fault online?

  • rayman12's avatar
    rayman12
    New member | Level 2

    This is happening to me also. In addition, I can't copy folders or multiple files at once. Only one at a time!

  • Steve Pat's avatar
    Steve Pat
    New member | Level 2

    The same issue started for me today. I tried multiple fixes, but no resolution. Dear DROPBOX, please fix ASAP!!

  • short1981's avatar
    short1981
    Explorer | Level 3

    I have had no problems until today and yes I have 

    • restarted my computer
    • logged out and logged back in
    • refreshed the page
    • etc

    In our organization when our filed are ready to print, we click on the folder, then the ellipses (the 3 dots) and click "MOVE" then then it will give us options on where to move it. I then chose the folder that I want and it just stays on "moving files" and never does. Can anyone assist on how to fix this issue? It's really slowing me down at work today.

  • thelondoner06's avatar
    thelondoner06
    New member | Level 2

    I have a folder with 55 photos in, I have been trying to delete it all day, single user, no business license or paid version, can't delete a single thing

     

  • middleground's avatar
    middleground
    New member | Level 2
    I’m trying to delete some files but cannot (I used to be able to do so before).

    In the ios app, after selecting delete, there is a loading icon but after it goes away, the files remain. On the website, when I try to delete a file I get an error message saying “couldn’t delete 1 item”.

    I own these files, they are uploaded to my folder through my own dropbox app. Until Nov 1st I was able to delete these files so it seems something has changed on the dropbox side.

    Any help?
    • middleground's avatar
      middleground
      New member | Level 2
      Rather mysteriously it has started working again. Looks like there was an outage?
  • Kenchen's avatar
    Kenchen
    Explorer | Level 3

    Can not delete shared folder from "All" page to free up space, keep showing me message in the below 

     

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