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Forum Discussion
Files in my file app are suddenly Password Protected & I can't edit them, using my iPad.
Hello.
I am accessing my dropbox files in the Files App on my iPad, iPadOS 17.4.1. They were working fine until this morning, and now my files, when I try to edit them with my Apple Pen, are asking for a password. I did not set the password. There were no Apple updates or Dropbox updates last night.
Files from iCloud and other apps do not have this problem, just DropBox. I can access and edit the dropbox files from my Mac (with no password), but not my iPad.
I have been on the phone with support from my bank b/c they were bank statements, but the bank never puts passwords on downloaded statements. I also contacted Apple and we did a number of different things. Finally, she realized that the only files with the problem were Dropbox.
I'm not sure if something happened last night, but suddenly things are different.
I am grateful for and appreciate any information people can give me.
- Megan
Dropbox Staff
Hey Wanda C.1, let's jump right into this, to see what we can find.
Does this happen with all your Dropbox-related files, or just some specific ones?
It'd be great if you could send me some screenshots of the page you see, and the message you get when trying to edit the files, in order for me to have a visual.
Keep me posted, and we'll take it from there!
