We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
How can I empty my Dropbox account?
I keep getting a message that my dropbox is full yet i have no files in it. How do I check to see what files are there that I don't see. and then how do I empty dropbox completly?
- Jay
Dropbox Staff
Hi @plsimpson59, thanks for messaging the Community!
You can check the total amount of quota on your account here to see how much you're using from your total.
If you need to delete files from your account, you can do it online and via your computer from the Dropbox folder, if the Dropbox desktop application is installed and syncing.
If you need any more details, feel free to message back!
I have tried moving the dropbox files to a desktop folder, but they stay in the dropbox. What is the solution without upgrading?
- Megan
Hi Ks113, let's jump right into this!
What is the app's syncing status, after you moved the files to your desktop? I'm asking, in case the app hasn't updated, in order to free up space yet.
Keep me posted, and we'll take it from there!
The syncing status is that the dropbox is full. I have backed up all of the files in the box, and just want to delete them, but am blocked by a window urging me to upgrade.
