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Forum Discussion
How do I retrieve my pictures and videos?
How do I retrieve my pics and Vids. Haven't logged into Dropbox in awhile went to get a Pic and all of my vids and pics from years are gone. How do I retrieve them.
Do you see any signs of the missing files in the deleted files page or the events page then DIABLO25?
Mark
Super User II
Super User IIHow long ago is it since you logged in DIABLO25?
If its over 12 months I'm afraid the files are not recoverable after being removed for inactivity.
I last logged in over the summer and when I did then they were there... before that it was over 3yrs and all my pics were there. For some reason this time all pics and vids are not there. What can I do to get them or were are they.
- Megan
Dropbox Staff
Hey DIABLO25, thanks for posting here!
Is it possible that you accidentally created a new account, under a different email address?
Can you check on your end, and let us know?
Keep us posted!
- Same email
- Walter
Do you see any signs of the missing files in the deleted files page or the events page then DIABLO25?
