You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

carelfransen's avatar
carelfransen
Helpful | Level 6
5 years ago

How long does Dropbox Rewind take?

Hello!

 

Two days ago a member of our team accidentally deleted most of the shared folders in our Business account. Therefore we are now using Dropbox Rewind to rewind back to the day before this happened.

 

However, it seems to be taking awefully long, even for a relatively small folder. We work a lot with large numbers of large files. How long does it usually take to Rewind? And can I close the Dropbox web-interface when it is still rewinding?

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    It should be quite quick - although it sometimes fails if over 10,000 files. 

     

    To me it sounds like its failed. I'd say try it again and if it still fails log a ticket with support for help via www.dropbox.com/support and then track at http://dropbox.zendesk.com

    • carelfransen's avatar
      carelfransen
      Helpful | Level 6

      Well, it just went through. It took two hours, though. :D

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!