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Forum Discussion
How to delete files when your drop box is full
My drop box is a personal account account and is full. How do I delete files to free up space as it won't give me access to my space / files? When I'm logged in it asks me to pay and upgrade - I don'...
Hi there,
Thanks for reaching out to us!
When your Dropbox folder is over quota then file syncing will stop. Files are not removed and once you bring your account under quota the syncing will resume.
To get your account under quota you can do any of the following:
1. Upgrade your account
2. Increase your storage quota by referring friends. Please see here https://help.dropbox.com/space/earn-space-referring-friends to earn more space by referrals.
3. Leave shared folders. Check out Help Center article https://help.dropbox.com/files-folders/leave-shared-folder.
4. Remove files from your Dropbox. For more information on how to remove files visit https://help.dropbox.com/desktop-web/delete-files.
Hope this helps! Let me know how it works out.
Thanks,
Vivian
Dropbox is fully aware that thye are denying users access to their account when the box exceeds the limit for Basic level storage. They are forcing you to pay them at least a monthly fee just so you can gain access to your account to delete the files that exceeded the storage limit. When this issue is reported to the help center their response is to upgrade or refer a friend. If you can not or don't want to do either, then you are essentially locked out of your box. Most people would call this EXTORTION! and it is just that. If there is a governing authority that prevents companies from this type of abuse, I suggest that everyone reading this should notify them.
- Zed
Dropbox Staff
Hello Extorted,
When you are overquota on your free account, unfortunately you hit your 2GB limit and not being able to sync makes sense since you have no available space. Your account will not freeze completely though, you get the options to download and/or delete files from your account to free up space and go under-quota.
To get more space you can upgrade to our Plus plan or you can check here to see what you can do to get some more free space.
Thanks!
Hi @Zed
What you seem to be misunderstanding is the fact you cannot get back into your dropbox file list, therefore you cannot delete files to become under your quota. My Quota is 6.4GB (Random figure in my mind), and I currently have 7+GB of files which I cannot delete to regain access.
This is the first time I have signed into Dropbox for a year or so, obviously they have updated quotas since I last signed in. I apparently had more space previously.
Personally I'm not too bothered by it, as I clearly rarely use it and will just stick to using Google Drive instead of being forced to pay for access to delete my own files off the account.
- Mark
Super User II
DM92 - is this on the Dropbox website?
If so you should be able to just tap the X on the top right of the screen to go past the menu option, or, tap ESC on your keyboard.
Note, however, that the X is sometimes hidden if you dont have your browser on a standard 100% resolution.
- This is a lie. I cannot delete, and I cannot leave shared folders. (which are the cause of this for me) a shared folder is now 18GB and locking me out.
