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MM2's avatar
MM2
Helpful | Level 5
8 years ago

How to delete files when your drop box is full

My drop box is a personal account account and is full. How do I delete files to free up space as it won't give me access to my space / files? When I'm logged in it asks me to pay and upgrade - I don'...
Delete
FAQ
Quota
  • Vivian's avatar
    Vivian
    8 years ago

    Hi there,

     

    Thanks for reaching out to us!

     

    When your Dropbox folder is over quota then file syncing will stop. Files are not removed and once you bring your account under quota the syncing will resume.

     

    To get your account under quota you can do any of the following:

     

    1. Upgrade your account

     

    2. Increase your storage quota by referring friends. Please see here https://help.dropbox.com/space/earn-space-referring-friends  to earn more space by referrals.

     

    3. Leave shared folders. Check out Help Center article https://help.dropbox.com/files-folders/leave-shared-folder.

     

    4. Remove files from your Dropbox. For more information on how to remove files visit https://help.dropbox.com/desktop-web/delete-files.

       

    Hope this helps! Let me know how it works out.  

     

    Thanks,

     

    Vivian                

Vivian's avatar
Vivian
Icon for Dropbox Staff rankDropbox Staff

Hi there,

 

Thanks for reaching out to us!

 

When your Dropbox folder is over quota then file syncing will stop. Files are not removed and once you bring your account under quota the syncing will resume.

 

To get your account under quota you can do any of the following:

 

1. Upgrade your account

 

2. Increase your storage quota by referring friends. Please see here https://help.dropbox.com/space/earn-space-referring-friends  to earn more space by referrals.

 

3. Leave shared folders. Check out Help Center article https://help.dropbox.com/files-folders/leave-shared-folder.

 

4. Remove files from your Dropbox. For more information on how to remove files visit https://help.dropbox.com/desktop-web/delete-files.

   

Hope this helps! Let me know how it works out.  

 

Thanks,

 

Vivian                

pierre b.18's avatar
pierre b.18
New member | Level 2
8 years ago

This is ridiculous and frustrating. It won't let me in to remove any files per your instructions.  The pop up insists I pay $12.99 per month. I am not interested in upgrading ..it's a money grab. I just want to get my files off Dropbox and use it as little as possible in the future. 

  • BayAreaBioTech's avatar
    BayAreaBioTech
    New member | Level 2
    8 years ago

    This is insanely frustrating, I am also locked out and unable to delete without upgrading.  I am trying to manage dropbox for our startup and this is an unacceptable situation.   Definitely going to cancel our companies Dropbox account as soon as I can get my data out!

     

     

    [This thread is now closed. If you have a similar or new question, you can ask here.]

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