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I added files from my external hard drive to my computer, but now they're gone.
I transferred pictures from an external hard drive to my computer and when I removed the drive, half of my files were gone. They are not in recently deleted, I tried previous versions. They are nowhere to be seen. I want the file to be restored to 12/30/24. Can someone please help? Chatbot is not available.
I transferred all of my pictures from my external hard drive to the icloud on 12/31. When I went into my dropbox for my work files on 1/12, my work files from 2019 to present day were gone. I've looked everywhere on my PC, icloud, onedrive, etc. Then I looked on reddit for advice and was reading about a glitch in dropbox. There were multiple postings stating that if you remove an external hardrive, it can delete a lot of files on dropbox if it's in the middle of an update.
There are no events or deleted files. My last chance would be if dropbox actually has a backup of records and can go back to the files I had there on 12/30. Can you do that?
- Hannah
Dropbox Staff
Hey Help2025, I hope it's okay to jump in here.
Can you please clarify how you added the files to your Dropbox account?
Did you drag and drop them to your Dropbox folder from iCloud?
Before disconnecting your external hard drive, did you see that your files were fully synced to your Dropbox account?
If they didn't have time to sync, I'm afraid they won't be recoverable through Dropbox.
I dragged the pictures from my external hard drive to iCloud. Didn’t do anything with Dropbox.
- Nancy
Hey Help2025, thanks for your post.
How did you upload your files exactly to Dropbox from your external hard drive? Can you walk me through the exact steps that you took and the Dropbox platform you used (website/desktop app)?
Also, before disconnecting your drive, did you make sure that all of the photos had been fully uploaded to Dropbox?
Besides the Deleted files page, have you also checked your Events page?
Let me know more details and we’ll go from there.
