We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

joonhwa's avatar
joonhwa
Explorer | Level 3
14 days ago

I can't edit my Microsoft files on the mobile app.

hello, i'm having a trouble with file editing and modifying issue

i can edit my word file when i use dropbox with desktop and laptop computer

however, when i use dropbox with smartphone, i cannot edit or modify my word file.

therefore, i only see word file contents when i use smartphone. even if i want to edit it.

i use basic plan. is this a problem of editing issue?

please help me!!

thank you.

Edit
Microsoft Office
Mobile
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    14 days ago

    Do you have an app on your phone to open and edit the files? Dropbox simply gets the file to the phone and shows a preview of it, it doesn't control the editing or resaving of it

    • joonhwa's avatar
      joonhwa
      Explorer | Level 3
      12 days ago

      Thank you for helping me. 

      So, you said that i cannot edit or modify my word files with an app on my smartphone regardless of plan(basic, business, business plus, enterprise). is that right?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 days ago

        Hey joonhwa! What Mark meant is that you can’t edit those files with the Dropbox mobile app.

         

        You’ll need to download the Microsoft app for Word on your phone instead and edit the files there. Your updates should sync to Dropbox normally.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!