Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

cindymc716's avatar
cindymc716
New member | Level 1
10 days ago

I got an email saying I deleted many files, but I don't think I did such a thing.

I keep getting emails that say things like: "You recently deleted 69368 files from your Dropbox account. If you want these files back, you can still restore them until 7/10/2025. After that, they’ll ...
Delete
Notifications
Restore
cindymc716's avatar
cindymc716
New member | Level 1
9 days ago

Thank you for your reply. I did move a large photo folder from my laptop to an external drive (which backs up to Dropbox of course, as it did from the laptop), so maybe that's what happened.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 days ago
cindymc716 wrote:

I did move a large photo folder from my laptop to an external drive (which backs up to Dropbox of course, as it did from the laptop)

That's likely the reason. The external drive may be backing up to Dropbox, but that's not the same as your regular Dropbox storage. When you moved the files out of the Dropbox folder, that's a deletion. You removed files from Dropbox. The fact that you put them on a drive that backs up to Dropbox doesn't matter. The files are no longer in your regular Dropbox storage.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!