Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

macotek's avatar
macotek
New member | Level 1
4 months ago
Solved

I'm getting an error when trying to leave from Dropbox Team.

Hello, I have been under a Dropbox team account and recently, the admin stopped paying, leaving me unable to edit my files. The account is in a locked state, and according to that being the case, I c...
Account Access
Create or delete account
Error Messages
  • Nancy's avatar
    Nancy
    4 months ago

    Hey macotek! I've just logged you a ticket, so that we can check this internally.

macotek's avatar
macotek
New member | Level 1
4 months ago

Thank you, please let me know if you need any more information.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey macotek, thank you for your patience!

It seems this is a known issue for some of our users, however our Team is aware and actively working on a fix.

I'll make sure to update this thread once it's resolved. Thank you! 😇

  • macotek's avatar
    macotek
    New member | Level 1
    4 months ago

    Is there any way you can convert my account to standard? I do not have contact with the team leader anymore, and I asked him months ago to remove me before this. I am in desperate need to use Dropbox for my business. This is causing me delays. 😥

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey macotek, can we send you an email, so we can take a closer look into this for you?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!