You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

1br4h1m's avatar
1br4h1m
New member | Level 2
17 days ago

My files are gone, and Rewind doesn't work.

I just started a backup and some of my files are lost. I cant access them. Would appreciate if anyone know how can i get them back. also i have tried rewind but didn't work. 

  • Yes, but thanks for your reply I just finally figured it out.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey 1br4h1m, sorry to hear about that! 

     

    You mentioned that you started a backup. Just to make sure we're on the same page: are you referring to our Backup feature

     

    If not, would you be able to clarify the steps that you followed on your end? Also, have you checked both your deleted files page, and events page

     

    If I were you, I'd also take a look at my sharing tab

     

    Let me know more, and we'll take it from there!

    • 1br4h1m's avatar
      1br4h1m
      New member | Level 2

      Yes, but thanks for your reply I just finally figured it out.

      • T_theresa_A's avatar
        T_theresa_A
        Icon for Community Manager rankCommunity Manager

        Hey 1br4h1m, I am so glad to hear you got access once again to your missing files 💌.

        I'm Theresa a Community Manager here at Dropbox H.Q and I’d love to hear how you’re using Dropbox, if you’re open to sharing 👩‍💻🤗. I’m always curious about different workflows and who knows I may be able to give you some tips to assist your current workflow 💪👨‍💼.
         
        Thanks,
        T 😺 (Dropbox Community Manager)

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!