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My images don't load on mobile
My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
Hi all,
As you may have seen, this issue is now resolved and a fix was rolled out earlier this week π
Let us know if you have any questions.
Emma
I'm having the same issue. On my iPhone and iPad, image links with the raw=1 extension won't load anymore in the Safari or Chrome browser. On my Desktop Mac, Chrome and Firefox load the images just fine but not Safari. This issue just started today.
- Walter
Dropbox Staff
Hey there CoveUS & jcp543; thanks for joining our Community and sorry to hear you're having issues with this.
Can you please let us know if this persists after clearing your browser's cache or other browsers?
Thanks!Chrome, Firefox, Safari, and DuckDuckGo, all do not load the images on mobile. I cleared the cache and browsing history of Chrome still the problem continues.
Hi, my hosted photos in a photography forum worked fine until yesterday. The photos don't show up anymore when I am using Safari. On a pc with IE everything works fine. Other members of the forum reported the same problem since yesterday.
Does anyone have a clue what is going on? Is it a dropbox problem or is it a Safari problem. The same problem happens also in other forums so it does not seem to be associated with the forum platform.
Thanks for your help.
Best regards,
Erik
- JayHi Black Fly, thanks for providing these details!
What error are you getting when previewing it in Safari?
Does the link work in any other browser aside from Edge?
You can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely to see if this helps.
Keep me updated with any progress!- Thank you jay for responding.
There is just an empty white space where normally the photo should appear.
No message.
I have tried in incognito mode and no difference there. The problem appears only when using safari and only started from March 1st. Before everything was fine.
Best regards
Erik
I think I am having the same issue. Trying to open a dropbox link on my laptop using google chrome is not working. I can open it on my phone and then save it to my dropbox, then go on my laptop and download the file as a workaround. Really annoying though. It was working perfectly fine a couple days ago. Oh and trying to log onto dropbox in a web browser using chrome also just comes up as a blank page.
Same here. Safari from a desktop, laptop, iPhone all running current versions, even an older Mac running Yosemite and Safari 11 will not load hosted photos from several online forums that I've tried since around March 1st. Images hosted from other sites will load ok, just the Dropbox images are failing.
Links copied and pasted directly to Safari will open just fine:
https://www.dropbox.com/s/example/example.jpg?raw=1
Firefox and Chrome are working fine.
I have the same issue, To test I made a simple index.html with one line of code.
<img src="https://www.dropbox.com/s/683det5nir1qykv/Deskbike_Small_Specs.png?raw=1" alt="Test Image">This is hosted here: www.tapgames.nl/link/
On Pc and Android no issues but iOS won't show a image.
- LusilHey Roy van Doorn, thanks for joining us on this thread.
Have you submitted a request to our team from this link?I have a similar problem when trying to download files with links (https: //dl.dropbox.com/s / ...)
My app can't download these files on iOS but on Android it works.
I am also facing the same issue. I have Images and Videos added to the website with src having raw=1 query parameter. Images and videos were working fine in the Safari browser. But, only recently, both stopped working. I believe Safari can't identify the content type of these files, resulting in this issue. Please provide a solution to this issue. Thanks.
- Hi, I have the same problem. Since three days my embedded dropbox photos dont show up in ANY browser on IOS 14.4 Extremely annoying I have to say. If I use embedded photos from my Flickr account there is never a problem. On my Mac OSX10.14 no problems in Firefox or Chrome, Safari stopped showing photos already a while ago. Please fix this, what did you change?
I'm having the exact same issues with my website. Images hosted on Dropbox are broken when viewed in Safari on the Mac and iOS browsers on iPhone and iPad. The same pages and images load absolutely fine with Firefox and Chrome. This problem is very very frustrating as I have a very large amount of images hosted on Dropbox. I have had to create a pop note for my sites visitors to apologise for the Safari problem. Page after page after page full of broken images isn't very good for the visitor experience! I have never had a problem like this before, not in 5 years of using DB for this type of hosting. What has changed since the start of the week that has hit Safari users this way? This needs to be fixed asap.
I have the same problem today!
The problem persists. Not only on Safari for Mac, but even on Safari for iPhone and Duck&Go for iPhone. In other words either is a problem with Apple devices (even if I didnβt make any OS upgrades) or is a problem of communication between Dropbox and html.Iβve tried private browsing and removing the cache, but nothing changed (see attached screenshots). It only works with Google Chrome.Today I noticed the problem is bypassed if I do what follows:1. copy dropbox file link;2. change the final command from dl=0 to raw=13. copy the new link4. paste the link into my web browser changes, i.e. from https://www.dropbox.com/s/3k3np676bztyf0r/peters1.jpg?raw=1 in becomes https://uc5011d98ed240caabd463ff495d.dl.dropboxusercontent.com/cd/0/inline/BKH8-vqrHAYe8u3Hb_QWY3t1Pgz1lGZdQcjENDqaVEDfDqiBmK0Y5Ud5ZrI_7oMPPgMSR2JkHL_dZWfD60r_19jB6_aWPHTPk3llk28DvNR0pzwdJplaGXecJCo9v5PHarvalF4-jUKF6HO_2UqxwLlm/file#5. paste the new link into my Html editorThe problem is: the operation is a lot more complex and mostly I have about 400 articles already published on my web magazine with images embedded in a previous way. How am I supposed to do with all of them? Itβs really a big, big damage for my work!PROBLEM SOLVED in importing images on web pages!
1. Copy the image (file) link from Dropbox
2. Paste it changing the part "www.dropbox.com" in "dl.dropboxusercontent.com" as well as the latest letters "dl=0" into "raw=1". DoneSo i.e. https://www.dropbox.com/s/3izaxdk70bi4103/spithill.jpg?dl=0 becomes https://dl.dropboxusercontent.com/s/3izaxdk70bi4103/spithill.jpg?raw=1
- This is not a solution but an ugly workaround.
What do You suggest I do with the thousands of links I already have on many 10-20 different websites!!!
Pleas fix this, or I will have to find another cloud storage provider...
Grabbing the dropbox link for a public file gives this
https://www.dropbox.com/s/z9u3ew2yvdwl3sx/Screen%20Shot%202021-03-07%20at%206.39.25%20PM.png?dl=0
Which can then be embedded in a forum or elsewhere by changing dl=0 to raw=1 like this
https://www.dropbox.com/s/z9u3ew2yvdwl3sx/Screen%20Shot%202021-03-07%20at%206.39.25%20PM.png?raw=1
viewing that link now changes the url to
Wondering what to do in order to link to files properly?
hardreturn wrote:...
Wondering what to do in order to link to files properly?
Hi hardreturn,
You have done everything as should be and everything seems just fine. π Is there some issue with the embedding? π§ About link change disturbing you, yes, that's normal. Dropbox perform multiple redirects to let viewer access to the actual file. When link is embedded theses redirects remain hidden, like the variant ending in "?dl=0" (the redirections are performed internally). The same should be when you embed the raw link somewhere. Isn't so? Of course, when you put the raw link on browser address line, all redirections get visible; you can see only the final result actually. That's it. You don't need to do anything more, but embed the link ending in "?raw=1".
Hope this clarify matter.
Appears the issue is on dropbox's side and specific to certain browsers.
See here for a kludge of a workaround https://www.dropboxforum.com/t5/Dropbox-files-folders/My-images-don-t-load-on-mobile/m-p/502344/highlight/true#M193325
Dropbox can't expect us to change hundreds or thousands of links with this new syntax
the problem is that after 24 hours this:
will be something else..Dropbox did some changes without telling us and it seems that they dont care. Perhaps we should use google drive or One drive instead. Im struggling just with the formula for ?raw=1.
oh ya, less than 24hrs. what the hell.
any idea why that link no longer works @ΠΠ΄ΡΠ°Π²ΠΊo ?
nothing changed at all on my end
Hello guys,
hope you're well!
I'm getting an issue with rendering the video link with ?raw=1 on video tag html5. It works perfectly on chrome but It's doesn't work on safari. any thoughts?
Hello. I have shared files of pics on a web forum. Displayed on a computer (not mac) works fine. But not with ipad or iphone.
The url's have worked well when created and setted within "img" tags in the forum issue.
Is there any thing wrong with the url's or is there a setting about time limits ... ?
Our clients host images on Dropbox and then utilize sharing links to put those images in our software. Currently Apple users are not seeing these images when we have had no issues previously.
- LusilHello bwik, let's see what we can do here.
Does this happen with both computer and mobile devices by any chance?
If they get a specific error message when they try to preview the shared links, a screenshot would be super helpful.
Any additional information would be greatly appreciated.
Looking forward to hearing back from you!Hello Lusil,
This happens on all Apple devices in both Safari and Chrome. Here is an example of the HTML we use when hosting images through Dropbox on our platform:
src="https://dl.dropbox.com/s/9t94folrof80ost/balletheader.jpg?dl=0" alt="Here is the same webpage on a iPhone 8 Safari:
Dear Dropbox Team,
unfortunately, today appears the same problem with displaying on my website all pictures linked in Dropbox on mac devices (Safari browser on desktop version and iPhone - mobile version). Please help!
http://spazioformaidea.put.poznan.pl/
