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Forum Discussion

Jenny80's avatar
Jenny80
New member | Level 2
6 months ago

My photos were deleted after my account was downgraded - can I recover them?

I missed to pay the fee, and my extra large  Dropbox account was downgraded and all the files and photos was deleted from my files and från deleted files.  I have now uppgraded again to Dropbox plu...
Delete
downgrade
File access
Restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago

How long ago did you not pay? 

 

Deletion of files doesnt take place immediately - in fact its many many months and after many many months of email warnings. 

 

Unfortunately if they have been removed by Dropbox they are not recoverable. 

  • Jenny80's avatar
    Jenny80
    New member | Level 2
    6 months ago

    I got the warning emails in the beginning of may, I canged my credit card and the atutomatic payment did´nt work, and payed by hand in the end of may.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Jenny80, sorry to see that your photos are missing.

       

      I think Mark is referring to warning emails about your files getting deleted, not about your payment.

       

      What does your events page show about these files?

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