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Gareth R.1's avatar
Gareth R.1
Explorer | Level 4
2 years ago

Naming conventions not working on camera uploads folder.

Hello

i am attempting to use multi file organize for my camera uploads folder. It is a large folder containing about 20,000 individual files. It is not synced to my local devices to save space. Or rather, on the local devices, the folder is marked offline only.

I am trying a very straightforward organize request, to organize by month YYYY-MM. I have tried about a dozen times from different browsers, both desktop and mobile. I get the message “creating folders” then “moving files”. Then it fails with a message “we weren’t able to organize your folder. Try again”. The folders in fact were not created. I’m attaching a screenshot.

i was able to turn on automation successfully, so new files are being sorted as they get uploaded. Therefore a folder 2023-02 was created. In addition I manually created 2021-12 and put a few files in there. But I cannot organize the vast majority that are already there. Thanks for any help.

 

 

 

 

automation
Error Messages
Organize
Web
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Gareth R.1, sorry to jump in here, but could you clear your browser's cache and try again?

     

    Also, have you tried another browser or an incognito window with no extensions or plugins running? 

    • Gareth R.1's avatar
      Gareth R.1
      Explorer | Level 4
      2 years ago

      Hi there Walter

       

      Yes I have tried multiple browsers.  To verify again, I just cleared the cache from both Safari and Firefox (macOS 13.2) and disabled all extensions. Same result, see new screenshots below. Then I opened a new private browsing window in Firefox , same result, see below. Same behavior on ios broswers on both ipad and iphone (16.3). Thanks

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Gareth R.1, jumping in here as well.

         

        Are you seeing this behavior only with the camera uploads folder?

         

        How about with other folders in your account?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Gareth R.1, I hope you're doing well, thanks for posting! 

     

    Interesting behavior there, especially since you tried many browsers too. Give me some time, to check in with our Team about this, and I will get back to you, as soon as I have any new info.

     

    Thank you! 

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