We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
Megan
Dropbox Staff
Dropbox StaffHi ComputerGoesBeeeeeep, sorry to hear about this, let me help!
Can you send me a screenshot of the app's syncing status, along with its version? Also, how long has it been like that, and what is the size of the project?
Let me know more!
Hi Megan
Thank you for you response.
Here is a picture of the momentary status.
It grew from original 300MB (3 days) to that number and it has been that way since 5 days.
The project is not a single project, but a folder called project that contains all our projects 🙂
So in the web view, cloud and on all other clients that finished syncing, this is the project folder path:
\acme Dropbox\project
the original path was:
\Dropbox (acme)\project
and that is where the project folder still is on the broken client. So basically, I has not been moved yet.
The size is indeed quiet big, around 4TB.
Version: 159.4.5870
I hesitate to just reinstall Dropbox, because there have been a lot of changes and I don't know how Dropbox would handle it that there are newer files in \Dropbox (acme)\project while that path does not exist anymore in the cloud.
Hey Megan, any update on this?
Sorry to pressure you, but we need a solution to this problem.
Because I don't know if all the changes are synced to the cloud, I will probably buy and install another HDD, uninstall Dropbox, reinstall Dropbox to this new HDD, copy all files over from the old destination to get all the changes. Despite the 10Gbit Fiber connection, that will probably take days to resync.
I really hope you guys can come up with a solution!
We onboarded Dropbox 5y ago because of unlimited storage and versioning and because of ease of use.
- The change from unlimited versioning to only a year was the first annoyance. This made us buy NAS with Snapshot capability to comply with our retention policy
- Despite 10Gbit Uplink, performance was never great
- "Billing" external users for storage that you share with them just so that they have to buy a subscription is shady. You already calculated the files against my storage, no need to count it twice.
- Support was always friendly but helpless. Poor support crew has to clean up the mess of management.
But I could overlook all these problems because Dropbox was easy to use and maintain. We liked Dropbox because it made IT life easy. Unfortunately, you guys messed up that part so bad, that it is now easier for us to self-host Nextcloud with S3 Backup. I know this is not the case for businesses without IT, but that this is true for us should really make you rethink your current ways of doing.Bye Dropbox. You forgot why people originally liked you. We don't need another password manager, pages, signature, video replay, or any of that.
This just happened to us. 15 users are now all out of sync. Some have had to resync the entire business file structure. 450k files! Others have only 200 or so but it's very slow at 10kb/s.
Some also have issues where a shortcut has been created in the root directory and the folders have not been split as described in the update information, but it does show correctly on the web application.
