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Forum Discussion
Old Computer , New Syncing Issues
Hello. I have an old desktop PC that was using Dropbox and syncing. I had to store that computer for a long period of time and I migrated to using a laptop exclusively with the same Dropbox account...
- Hey gtlittle, thanks for reaching out and happy Monday!
What you described is exactly what you need to do.
You'll need to sign out of the Dropbox application on your old desktop. This will disconnect the computer from your account.
Then, you'll need to delete the Dropbox folder with the old files and sign back in. This will sync the versions of your files as they appear in your Dropbox account online.
Let me know if you have any questions!
Hannah
Dropbox Staff
Dropbox StaffHey gtlittle, thanks for reaching out and happy Monday!
What you described is exactly what you need to do.
You'll need to sign out of the Dropbox application on your old desktop. This will disconnect the computer from your account.
Then, you'll need to delete the Dropbox folder with the old files and sign back in. This will sync the versions of your files as they appear in your Dropbox account online.
Let me know if you have any questions!
What you described is exactly what you need to do.
You'll need to sign out of the Dropbox application on your old desktop. This will disconnect the computer from your account.
Then, you'll need to delete the Dropbox folder with the old files and sign back in. This will sync the versions of your files as they appear in your Dropbox account online.
Let me know if you have any questions!
I have that exact same issue, but the proposed solution didn't work. I logged out of my dropbox account, deleted all of the folders and files, emptied the recycle bin, and uninstalled dropbox. Then I restarted the computer (a PC), installed dropbox, and logged into my account. I am still missing entire folders that appear in my online account.
Based on what I'm seeing, It appears to be syncing to the set of folders and files that were already on this machine, although I thought that I had removed everything before reinstalling and syncing.
- Jay
Hi DHM42, just for clarification, what exactly was the Dropbox desktop application syncing?
Did you somehow still have a copy of the Dropbox folder on your machine prior to the installation? Was it syncing files from the Dropbox site down onto your machine?
Could you provide an example of a file or folder that isn't syncing from the site?
I don't think that I had a copy of the files stored locally. I had deleted everything after signing out of my dropbox account, but maybe there was another copy stored somewhere that I am unaware of. Some background:
The folder in question is shared with colleagues at work. I use a Mac at work that is synced with my dropbox account. About a month ago, I changed/moved/added several folders within that shared folder. Then school ended for the summer and I didn't access dropbox for about a month. Yesterday I opened that folder from my home PC and saw that I am missing several of the folders that I added (sadly with a lot of important files). I can see all of the changes reflected in my online account, but it is not syncing with my home PC.
I tried creating a new sub-folder (in the shared folder) on my home PC. It immediately appeared in my online account. So it appears that the sync is working in one direction. I just can't seem to get my locally stored files on my PC match what is in my online account.
