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Forum Discussion
Please help me recover my account and files
Hello,
I had all of my really sentimental memories in photos and other files (from my time in university and over the years) deleted, but I never was clearly informed about this as I receive hundr...
Hello Hannah ,
The whole account itself was deleted. I did not access the files for over a year, at least, and the account itself was deleted on 09/24/2024. I did not recreate an account on the same email because I suspected that it might ruin my chances of recovering my original account and files, so I have no way of checking those pages currently if an account is required. When I try signing in with my email, I get a message asking whether I want to create an account or not, and I skipped over that page. I just want to take precaution in case that may mess things up.
Thank you for your help.
Josh
- Jay
Dropbox Staff
Hi jaaayveee, unfortunately, if the account itself was deleted entirely, then it wouldn't be possible to recover the account or the files within, even from our end.
We're sorry we can't be more helpful on this matter.
Hello Jay ,
I checked my emails and the first notice I got about my account being in a locked state was 05/18/2024, which notified me it was due for deletion on 08/16/2024.
That doesn't seem right does it? The other user above said I was given "multiple warnings over many many months." It doesn't seem right to me personally because 90 days is such a miniscule amount of time to respond and react to permanent deletion of files I have accumulated over several years...
Thanks.
Josh
- Megan
Hey jaaayveee!
As already mentioned, if the account was deleted according to the communication you received, I'm afraid that it won't be possible to recover it.
That being said, we can log a ticket for this so that our team can take a closer look from their side and confirm the case. Would you be open to that?
