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Forum Discussion

Missymoo's avatar
Missymoo
Explorer | Level 4
2 years ago
Solved

Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.

Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug
Edit
Microsoft Office
Mobile
  • TrevorS's avatar
    TrevorS
    2 years ago

    This issue has been fixed on the latest stable release on the Android app 336.2.2.

rrierson's avatar
rrierson
Explorer | Level 4
2 years ago

I try to open an excel spreadsheet through Dropbox and it tells me my app has a bug and I need to wait for it to come out with an update. Anybody else experienced this? I Uninstalled and cleared data and cache with no luck.

Missymoo's avatar
Missymoo
Explorer | Level 4
2 years ago
Yes! Having the exact same issue. Just posted here too because of it, so can't assist 😔
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi rrierson & Missymoo, I hope you're both doing well! 

     

    Just wanted to check in with you, and ask if you're still experiencing the same issue. If so, which platform do you use when this happens? 

     

    Can you send me a screenshot of the exact error you received on your end? 

     

    Keep me posted!

    • Missymoo's avatar
      Missymoo
      Explorer | Level 4
      2 years ago
      Hi Megan, Using the app on my phone. Won't work for any of my files - excel or Word. Same issue happening with my partner. Can however access and edit fine on the laptop. Replying via Web on my phone and can't see an option to include a pic / screenshot 🤔
      • Missymoo's avatar
        Missymoo
        Explorer | Level 4
        2 years ago
        The exact message says:

        "Something went wrong with Dropbox
        Dropbox closed because this app has a bug.
        Try updating this app after ifs developer provides a fix for this error."

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