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Forum Discussion
I can’t create new folders or move existing ones from my root Dropbox
This new file system for teams is absolutely awful and workflow-destroying. We can no longer create new folders or move folders on the root of the dropbox. That such a basic feature. Whenever I want ...
Apparently the latest update to Dropbox eliminated two essential functions in the Dropbox App for Mac which syncs and interacts with Finder:
1. Users can no longer create top-level folders in Finder. You now require that we log-in to Dropbox.com and do so there. What an idiotic, user-unfriendly, pain-in-the-ass of a process.
2. Users can no longer drag and drop a top-level folder directly into another folder in Finder. And we may not be able to do so even on Dropbox.com. We were just told that we need to copy the folder, past the copy into another folder, and then delete the original folder, and only on the Dropbox.com site. That's equally idiotic, user-unfriendly, and a pain-in-the-ass process.
Whoever (risk management attorney?) decided this was a useful and appropriate reduction in the usefulness of Dropbox as a service was asleep at the switch at minimum.
Fix this. Restore the functionality. Do it quickly -- or you'll start losing users quickly, beginning with my company.
AnastasiaDBX
Dropbox Product Manager
Dropbox Product ManagerHi Wayne! Thank you so much for sharing this feedback with us. We're actively working on improvements to both of these experiences, based on your feedback. In the meantime, if you right click at the top-level, you should have a "Create folder and share" option. It will redirect you to web to complete the folder creation, but you should be automatically signed in, which hopefully makes it a little less onerous. I will share an update here as we make improvements. Thank you again for your feedback, we really appreciate it!
This is not possible in Windows. The options are extremely limited. What a really bad decision to do this. Our business OneDrive account is not this overly restricted.
Here's a snapshot of what I have available when right clicking inside our root folder. This is with the Show more options selected in Windows 11.
So, Anastasia, when should we expect to see this functionality restored? Given how easy it was for Dropbox to remove it, I cannot imagine it would be more difficult to restore. The fact that this was intentional on the part of Dropbox doesn't make it defendable or something users should simply obediently accept as "in our best interest." It was an arrogant, short-sighted move, and one you should promptly correct. You're outside the "prompt" window already since I posted the initial feedback over a month ago. What should we expect and when? Thank you.
I have not been able to find a Create folder and share option, and even if I did, I access Dropbox from several different accounts, so I am not always logged into the relevant one at that moment. Sometimes, I'm not logged into anything at all, which wasn't a problem when I could create folders on my computer, confident they would synch the next time I went online. This workaround is unnecessarily onerous. It's been months. I still haven't discovered any advantage to the new lose of functionality or heard any defense of it. Please restore the old system!
Anastasia,
Months have passed, and Dropbox has chosen to ghost its clients rather than address this issue. I suspect that a security or legal liability issue drove this decision, since the technology itself wasn't broken or problematic. So, some attorney dictated that all paying customers would suffer for the sake of reducing the risk that Dropbox might be held liable in some fashion. Frankly, that's pathetic.
Please consider this notice that as a long-time Dropbox customer and fan, I'm now actively seeking an alternative that's much more responsive to the direct feedback of active clients than it is to its corporate counsel. May your tribe decrease.
