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alice23's avatar
alice23
Helpful | Level 5
2 years ago
Solved

Restoring Large Deleted Folder

Hello everyone

 

Hoping someone can help to advise on our below issue.

 

We are urgently trying to restore a large deleted folder. This folder was accidentally deleted by a colleague Friday June 2nd in the morning, and we have clicked to restore it since Friday afternoon, however it states to still be uploading (currently Monday)

Is there a way to speed up this process, or to know how long it will take?

 

Thank you,

Alice

Restore
  • alice23's avatar
    alice23
    2 years ago

    Hi Jay,

    Thank you for getting back to me! We managed to get assistance from Dropbox and this is all resolved now.

    It was a bit more complicated, and the folder was 20MB so quite large!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi alice23, thanks for bringing this to our attention.

     

    The restoration of a folder can take time depending on the size of the folder.

     

    How large was the folder that was deleted originally?

     

    This will help me to assist further!

    • alice23's avatar
      alice23
      Helpful | Level 5
      2 years ago

      Hi Jay,

      Thank you for getting back to me! We managed to get assistance from Dropbox and this is all resolved now.

      It was a bit more complicated, and the folder was 20MB so quite large!

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