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Forum Discussion

Romf's avatar
Romf
Explorer | Level 3
4 years ago

"Save HEIC photos as JPG" not working

Hi All. I often send pictures from my iphone to my dropbox using the dropbox iphone APP. When uploading there is an option to "save HEIC Photos as JPG". Unfortunately for me this option never wo...
Camera uploads
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Mobile
Romf's avatar
Romf
Explorer | Level 3
Thanks,
Indeed, I am manually importing them.
But the setting is not in the general settings, it appears in the dialog box for uploading the pictures. So it doesn't really make sense why it wouldn't work here (else why show this option there?)
Thanks
eliasbencho79's avatar
eliasbencho79
New member | Level 2
2 years ago

 

Hi,

I have pretty much the same issue.

I do not want to automatically upload pictures on my camera roll to my Dropbox, so Camera Uploads is off.

But I still want to be able to upload some select pictures on my Dropbox.

The problem is the "Save HEIC photos JPG" option is only available within the "Camera Uploads" interface.

https://www.dropboxforum.com/t5/View-download-and-export/Why-are-my-iPhone-photos-imported-as-heic-files-when-uploading/td-p/231154

Selecting it does not change the format of manually uploaed pictures.

As a result, my manually saved pictures are stored as HEIC and I cannot access them on my Windows PC.

Could the Dropbox team update the software so we can select the JPG format for manually saved pictures as well?

Thanks!

 

https://www.dropboxforum.com/t5/View-download-and-export/Why-are-my-iPhone-photos-imported-as-heic-files-when-uploading/td-p/231154

  • eliasbencho79's avatar
    eliasbencho79
    New member | Level 2
    2 years ago

     

    Addition to my previous comment: I just tried to temporarly turn "camera uploads" ON, to see whether the active "save as .jpg" option would also work for manually saved pictures.

     

    It did not work, as options for automatic and manual uploads seem to be unrelated to each other.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey eliasbencho79, thank you for your feedback on this. It's been noted in our system.

       

      While we're at it though, have you considered using an automation to convert the file type from HEIC to JPG?

       

      Let us know if that would help!

      • saraski's avatar
        saraski
        New member | Level 2
        2 years ago

        Hi,

        I've turned on Automation for converting image files from .heic to .jpg for a folder. 

        None of the files are converting whether they are currently imported or already existing files.

        Even with the "apply to current files" selected, nothing works.

        Can you please support?

        Thank you,

        Sarah

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