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Forum Discussion
Some files are missing after deleting conflicted copies - I don't see them in my Deleted files page.
A while ago, I noticed my main work folder had syncing issues between my home and work PCs, and had created a duplicate "conflicted version". I checked quickly and deleted the folder that seemed to be the oldest. I am now discovering that - while most files / folders are correct - several sub-folders in the kept folder are completely empty. I have checked on my deleted files page in Dropbox and none of the files show up there. I have a Dropbox Plus account and should be able to retrieve missing files until today / tomorrow, but I cannot see the files to retrieve them.
Thanks for your help!
- Nancy
Dropbox Staff
Hey cathstoneman! Hope you’re well and welcome back to our forum.
Does your Events page show something more or give you the ability to restore those files/folders?
When were the files deleted in the first place?
Keep me in the loop for more info.
Hi Nancy and thanks for your reply.
I have checked my events and something weird went on on the 18/09/2024 - there are hundreds of files being deleted and added. I cannot explain this as some of them are crucial files (for my business) and so I wouldn't be deleting and / or adding them in this way. Similarly, some of them are archived files that I keep as records; again, no reason to be adding or deleting them at this stage.
It will take me ages to check all of these files. Do I understand correctly that I have 1 month to deal with this before they are deleted for good?
Any idea what can have caused this chaos? For me, it was just another working day.
Thanks in advance,
Catherine
Sorry, I just noticed that the chaos had started on the 17/09/2024 (or perhaps even earlier). Hundreds of files being added, one by one. It's going to take ages even to scroll to the beginning of the day's events. Whereas on the 18/09/2024, files were being added (and deleted) in bulk.
I would very much like to be able to cancel all these weird movements - but of course without deleting all the work I've done since.
