Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
Okay, I am now a full admin, but the folders of interest are still not visible in the deleted files list.
Hey tyrannicaltimes, let me also jump in here!
Since you're on a paid plan, I'd recommend contacting our Support directly about this.
I'm suggesting this route, since they'd have more tools, and better visibility on the account's content in order to guide you and give you the appropriate next steps or help you restore your content.
If you wish, we can always continue here, or I can open a ticket on my end for you. Thank you!
Thanks Megan, please open ticket.
Hi tyrannicaltimes, I've sent you an email, please could you reply to it when you get a chance?
Thank you, I have replied by email.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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