You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

benanderson's avatar
benanderson
Explorer | Level 3
4 years ago

Storage size went from 5gb to 2gb and now I cannot access my files.

Storage size went from 5gb to 2gb and now I cannot access my files. I upgraded to a plus account in hopes to find the files or access support. Neither of which happened... 

 

How do you reach this company to resolve issues? 

 

Thanks

 

B

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  • benanderson's avatar
    benanderson
    Explorer | Level 3
    4 years ago

    This was sent in 2019. I have always had 5GBs of space to my knowledge. 

     

     

    Do you think that my files were deleted? It seems like the platform has gone through many changes. 

      • benanderson's avatar
        benanderson
        Explorer | Level 3
        4 years ago

        Hey Mark! 

         

        When I checked "events" I am only seeing the updates from today. I am not sure when I would have used it in the past year. I can only access as far back as Nov. 18th 2020. 

         

        I have had my account for much much longer than that though. 

         

        B

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