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Forum Discussion

Terry P.'s avatar
Terry P.
Collaborator | Level 10
10 months ago

Text Editor no longer usable free in Files App

Suddenly have this major problem: I cannot work on text files in my iPad FILES app. Can't open, move, copy, whatever. I get the messages shown in the attached screenshots. I sure don't want to pay £5...
Edit
Error Messages
iOS
Mobile
Tablet
  • Terry P.'s avatar
    Terry P.
    10 months ago

    Thanks Hannah, I think you're right. I get the same behaviour in all the FILES app locations. I also posted identical request in the Apple iPad forum:

    https://discussions.apple.com/thread/255463882?sortBy=best

    But posted here partly because I wasn't 100% sure I could rule out Dropbox but also hoping other Dropbox users who also have iPads could advise if they had same issue.

     

    Terry, UK

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Terry P., thanks for reaching out to the Dropbox Community.

 

This looks like it's coming from your OS and not Dropbox.

 

Do you only see these pop-ups when trying to edit .txt files in Dropbox? How about other locations in the files app?

 

Keep me posted.

  • Terry P.'s avatar
    Terry P.
    Collaborator | Level 10
    10 months ago

    Thanks Hannah, I think you're right. I get the same behaviour in all the FILES app locations. I also posted identical request in the Apple iPad forum:

    https://discussions.apple.com/thread/255463882?sortBy=best

    But posted here partly because I wasn't 100% sure I could rule out Dropbox but also hoping other Dropbox users who also have iPads could advise if they had same issue.

     

    Terry, UK

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for the update, Terry!

       

      Hopefully, this will get resolved for you the soonest possible.

       

      If you need anything else, please let us know!

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