We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Terry P.'s avatar
Terry P.
Collaborator | Level 10
10 months ago

Text Editor no longer usable free in Files App

Suddenly have this major problem: I cannot work on text files in my iPad FILES app. Can't open, move, copy, whatever. I get the messages shown in the attached screenshots. I sure don't want to pay £5...
Edit
Error Messages
iOS
Mobile
Tablet
  • Terry P.'s avatar
    Terry P.
    10 months ago

    Thanks Hannah, I think you're right. I get the same behaviour in all the FILES app locations. I also posted identical request in the Apple iPad forum:

    https://discussions.apple.com/thread/255463882?sortBy=best

    But posted here partly because I wasn't 100% sure I could rule out Dropbox but also hoping other Dropbox users who also have iPads could advise if they had same issue.

     

    Terry, UK

Terry P.'s avatar
Terry P.
Collaborator | Level 10

Thanks Hannah, I think you're right. I get the same behaviour in all the FILES app locations. I also posted identical request in the Apple iPad forum:

https://discussions.apple.com/thread/255463882?sortBy=best

But posted here partly because I wasn't 100% sure I could rule out Dropbox but also hoping other Dropbox users who also have iPads could advise if they had same issue.

 

Terry, UK

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for the update, Terry!

 

Hopefully, this will get resolved for you the soonest possible.

 

If you need anything else, please let us know!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!