We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

willstpher's avatar
willstpher
Explorer | Level 3
24 days ago

Text jumping to huge font and asking me to open with Microsoft Word

Text jumping to huge font and requiring me to open anew with MS Word

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi willstpher, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing what you're describing?

     

    Is this on the Dropbox site or mobile app?

     

    This will help me to assist further!

    • willstpher's avatar
      willstpher
      Explorer | Level 3

      Jay, Strangely, I  cannot now duplicate the problem I was having but it seems to have something to do with the space bar that triggers jumping out of the editing I am doing and produces a half screen of greatly enlarged fonts and a button requiring  me to OPEN IN and then a button MICROSOFT. This happens repeatedly. Also a bright blue line appears at the top and bottom of the screen. In general attempts to edit are frustratingly delayed.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the additional information and if you notice this happen again in the future, please let us know and send us a screenshot so that we can have a vsual too willstpher 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!