We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dorothylaurenc's avatar
dorothylaurenc
New member | Level 2
4 months ago

Transcript missing whole sentences for recent audio files

I've been using dropbox for a few months with no issues. The transcription function always works great, but a few weeks ago, it just stopped working and now large pieces from my audio file are not in...
Edit
Organize
Web
xfields's avatar
xfields
Explorer | Level 4
3 months ago

This has been happening to me as well! For both MP3 and M4A format files. It worked perfectly in early July, but since picking back up recently the transcripts have dropped 30-60 seconds of audio at a time. I've even tried copying and reuploading audio files, and that has resulted in different chunks of audio not making it into the transcript.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Sorry to hear about that, xfields.

     

    Do you see the same behavior on other browsers as well?

    • xfields's avatar
      xfields
      Explorer | Level 4
      3 months ago

      I've tried it in both Firefox and Google Chrome and had similar issues.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hmm, does turning the closed captions off and then turning them on again, help at all?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!