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Forum Discussion

dorothylaurenc's avatar
dorothylaurenc
New member | Level 2
4 months ago

Transcript missing whole sentences for recent audio files

I've been using dropbox for a few months with no issues. The transcription function always works great, but a few weeks ago, it just stopped working and now large pieces from my audio file are not in...
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xfields's avatar
xfields
Explorer | Level 4

This has been happening to me as well! For both MP3 and M4A format files. It worked perfectly in early July, but since picking back up recently the transcripts have dropped 30-60 seconds of audio at a time. I've even tried copying and reuploading audio files, and that has resulted in different chunks of audio not making it into the transcript.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Sorry to hear about that, xfields.

 

Do you see the same behavior on other browsers as well?

  • xfields's avatar
    xfields
    Explorer | Level 4
    3 months ago

    I've tried it in both Firefox and Google Chrome and had similar issues.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hmm, does turning the closed captions off and then turning them on again, help at all?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Sorry to hear that, hreaton.

       

      Have you tried any of the steps in this thread, to see if they help?

      • zizo2's avatar
        zizo2
        New member | Level 2
        3 months ago

        same issue for me. both for audio and video files. large chunks of transcripts is missing to every file i add. what is the solution.

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