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pb59's avatar
pb59
Helpful | Level 5
9 months ago

Unable to edit a shared file with Excel Online

Hello, I shared an Excel file with someone and until last week, he could edit this file with Excel Online without problems. But for a few days, this option is no longer visible. I checked the file,...
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  • Sam DBX's avatar
    Sam DBX
    9 months ago

    Hi there everybody,

     

    This issue should be fixed!

     

    If you're still having trouble, please let us know.

     

    Thank you,

    Sam 

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager

Thanks for the feedback, everyone.

 

We identified yesterday that this issue is separate from the one on the status page. Good news is that our team is aware of it and working on a fix.

 

We'll share more updates shortly.

Thanks,

Sam

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
9 months ago

Hi there everybody,

 

This issue should be fixed!

 

If you're still having trouble, please let us know.

 

Thank you,

Sam 

  • Anna881's avatar
    Anna881
    Helpful | Level 5
    9 months ago

    Hi Sam,

    For me it still doesn't work. 😕

     

    Regards, Anna

  • pb59's avatar
    pb59
    Helpful | Level 5
    9 months ago
    It works for me. Thanks !
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey Anna881, the issue should indeed be resolved, but if you're still having issues, can we send you an email, so we can take a closer look?

  • Anna881's avatar
    Anna881
    Helpful | Level 5
    9 months ago

    I tested it again now and it started to work! I guess the problem is solved in my case too! 😊 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    I'm really happy to hear that, Anna!

     

    If the issue does return, please give us a shout.

     

    Cheers!

  • Minna96's avatar
    Minna96
    New member | Level 2
    9 months ago

    Hello!

    I am also having this same problem, would you be able to help me? 🙂

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi Minna96! Hope you’re doing great.

     

    Can you send a screenshot of what you see exactly on your end, when trying to open your file online? If there’s any private info showing on the preview, make sure to mask it before uploading your screenshot here.

  • Minna96's avatar
    Minna96
    New member | Level 2
    9 months ago

    Hello and thank you for a super fast reply! 

     

    Here is a screenshot of the window. It shows that the edit is unavailable for clicking and I have checked with the person that has shared this with me that I should have rights to edit the file. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for the screenshot! If you click on the "Open in" button, below "Edit", are you able to open it with Excel for the web and edit it?

  • Minna96's avatar
    Minna96
    New member | Level 2
    9 months ago

    Thank you, from there I can edit! 🙂

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