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andr3i's avatar
andr3i
Explorer | Level 4
9 days ago

I'm still unable to share my files, even though 24h have passed.

Hello,

I believe I got banned for trying to share a link with contained a malware, as per dropbox. The was not really infected nor had a malware, but based on the articled I have read, I understood this is a 24h ban. This timeframe has passed, but I still cannot share anything from my dropbox and it gives an error as something went wrong.

It also says it's something from Dropbox side, but the issue is that this is getting frustrated and cannot use this service anymore.

Can someone assist me on this?

 

Thank you very much 

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  • Nancy's avatar
    Nancy
    9 days ago

    Thanks for all the screenshots, andr3i! Can you test this via a different browser as well and let me know if the same issue still persists? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 days ago

    Hi andr3i, and thanks for posting on our forum today. 

     

    Can you send me a screenshot of any errors you’re getting now? 

     

    Let me know when you’re ready.

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