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Luddite's avatar
Luddite
Explorer | Level 3
2 years ago

Unable to edit documents via Office apps on iPad

Previously I could edit documents saved in Dropbox using the various Microsoft Office apps on my iPad.  This week I am now unable to edit or save documents unless I have a Microsoft 365 Subscription....
Dropbox Basic
Edit
iOS
Microsoft Office
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Luddite, thanks for bringing this to our attention.

 

Can you let us know a bit more about why you're not able to edit the files?

 

If you could send us a screenshot of what you see, when you try to, that would be really helpful.

 

Also, can you tap on 'account', then on the gear icon and then on 'clear cache', to see if that helps?

 

Keep me posted.

  • Luddite's avatar
    Luddite
    Explorer | Level 3
    2 years ago

    Hi

    I open the fields from Dropbox in the way I have always done (clicking on the open icon and then selecting the relevant Office application).  I am logged into my Microsoft 365 account across the various Office application.  Again, it has always been set up like this.

    About a week ago I went to edit a document and an alert popped up saying that I had five free edits left before needing to upgrade my subscription.  Those have run out therefore I am now unable to do so.  The Office application just prompts me to sign in with an account that has a subscription - see attached photos.  

    Nothing has changed with my settings.  I have signed in and out of all applications, and cleared the cache, but nothing has worked.

    Many thanks.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I see, thanks for the update, Luddite!

       

      Does uninstalling and reinstalling the apps help at all, maybe?

      • Luddite's avatar
        Luddite
        Explorer | Level 3
        2 years ago

        Deleted and reinstalling the apps doesn’t work either, unfortunately.

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