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raniabys's avatar
raniabys
New member | Level 1
7 hours ago

Video preview from shared link freezing in Chrome but not in Safari

Hi Dropbox Community,

I’m experiencing an issue with video playback on a Dropbox-shared link in Chrome. Here’s what’s happening:

  • When I open the link in Chrome, the video plays but intermittently freezes in the middle. However, when I view the same video link in Safari, it plays smoothly without any interruptions.
  • My internet connection is fast, so I don’t think it’s a connectivity issue.
  • I’ve tried disabling Chrome extensions, clearing my cache, and even adjusting hardware acceleration, but the issue persists in Chrome specifically.

here's the format of my link: [removed]

Has anyone else encountered this issue with Dropbox videos on Chrome, or is there any recommended solution?

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 hours ago

    Sorry to hear about this, raniabys.

    If the preview works correctly on Safari, then it does seem to be a browser related issue.

    What if you open the link on Incognito? What do you see then?

    Also, which version of Chrome are you using?

    Let me know and we'll go from there.

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