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Forum Discussion
We lost our all files in Dropbox because we can't pay the bill!
Our company file was lost!!! because we can't make a payment! we try many cards and paypal account too. But it still can't pay the bill!
It's show error (500) to us and last night it date line we ...
Rich
Super User II
Super User II
TW33 wrote:
It's show error (500) to us and last night it date line we try untill last night but it still not success and then all file was dissappear!!
Did you try contacting Support when you first noticed the error? If you kept trying over and over and the problem wasn't going away, then contacting Support would likely be the only way to have it resolved.
TW33 wrote:
What should we do for now. We can't contact any support becuase now we are just free plan. And if we upgrade it now our file will back or not.
You can still contact Support, and you need to in order to resolve this.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
when we click contact support it force me to log-in and when I log-in I can't contact them.
Do I need to create new account?
- Rich
TW33 wrote:
when we click contact support it force me to log-in and when I log-in I can't contact them.
Click the link that I provided above, and make sure you're NOT signed in.
Now I register new plan and can chat with Admin 1st time only and they left the chat immediately and can't help us to solve problem and we try to click chat to staff again it just show the email box. Can't talk to them.
and then we upgrade the plan now but we still can't get to the file and still can't get to the admin. Or can you tell me where I can contact them? which menu? I can't find.
and I already to call them on the phone number but it all auto reply message. can't talk to any human.
Now we update to use this plan as belows. but we still can't access the file and can't contact any human staff
Please help me 😭
- Megan
Dropbox Staff
Hey TW33, welcome to our Community!
Let me sum things up, to make sure we're on the same page here.
It sounds like you were part of a Team plan, however it wasn't renewed therefore downgraded, switched over to a locked state and after that it has gotten deleted, is this correct?
I'm not entirely sure I understood the latest updates that you shared about chatting with your Admin. Did you try a new Business trial on your end?
Were you a member, or an admin on the previous Team?
Keep me posted!
