Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

curtt's avatar
curtt
New member | Level 2
9 months ago
Solved

I can't activate Dropbox Backup because everything is zoomed in, I can't see the button to click

I'm not sure I've picked the correct category.  I am trying to set up the backup function.  When I get to the screen that shows all of my folders and files, for me to check which ones I want backed up, the screen MORE than fills my monitor so that, while I can check the folders I want backed up, I am unable to see anything to click to confirm the choice and move on to the next option.  It is impossible to shrink that screen so that I can see the whole thing and find a place to confirm.  It's just crazy!  I've tried every which way to reduce the screen.  HELP!

desktop
Dropbox Backup
GUI
Setting up the apps
  • Jay's avatar
    Jay
    9 months ago

    Hi curtt, thanks for bringing this to our attention.

     

    Do you have a custom DPI/resolution or font/app zoom on your desktop machine?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi curtt, thanks for bringing this to our attention.

     

    Do you have a custom DPI/resolution or font/app zoom on your desktop machine?

     

    This will help me to assist further!

    • curtt's avatar
      curtt
      New member | Level 2
      9 months ago

      Hi Jay:

       

      Thank you for that response.  I had my display set at 125% scale.  I put it back to 100% and, yes, I could see the whole screen.  I've only had this laptop for 2 months and never encountered a similar problem.  I've got backup working now.  I appreciate your help.

       

      Curt

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Glad to have helped out, enjoy the rest of your week!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!