You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

sbnadav's avatar
sbnadav
New member | Level 2
3 months ago

Where are my files? Gone after an update.

OMG!!!   Today dropbox asked permission to go to new format or whatever.  Did that.  Then to free up space on my Mac desktop, I followed instructions to selectively back up files. It said that it would delate what was not being backed up from my desktop.  BUT IT LOOKS LIKE IT DELETED ALL THE FILES I DIDN'T SELECT FROM THE CLOUD STORAGE AS WELL!!  DID I JUST LOSE ALL THAT?????  I SURE HOPE NOT.  Can't find it on my backup hard drive either, but I've never tried to find anything there.  Please help!!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey sbnadav, let's see what we can find together about this! 

     

    You mentioned a "new format" so I'm assuming you're talking about an app update, right? If not, feel free to clarify more. 

     

    When you visit your account online, are you able to locate your content there? Did you have the chance to also review your selective sync settings?

     

    Keep me posted, and we'll take it from there!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!