Forum Discussion

Explorer | Level 4

30 days ago

I've deleted many files from my account, but I'm still over-quota.

I deleted a bunch of files but it still says I have over 7gb. That hasn't been updated and I can't use the scan feature because I'm over the limit

Dropbox Staff

30 days ago

Hi robpet, hope you’re doing well and thanks for your post.

Have you checked your Backups page here to make sure there aren’t any files taking up your Dropbox space?

If that’s not the case, I’d like a screenshot of what you see at your Plan page here.

Keep me updated.

robpet
Explorer | Level 4
23 days ago
I didn’t know I had backups. Thanks for the info and fix!

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