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Sergef's avatar
Sergef
New member | Level 2
4 years ago

Access to my files when my Dropbox account is full?

Hi,   I have no more acess my files because my Dropbox is full. I'm encouraged to upgrade it. But I don' want tu upload any files more, I just would like to have access to those which are already...
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JStar's avatar
JStar
New member | Level 2

Hi,

 

I have a basic plan and the storage has gone slightly over - I don't want to pay for an upgrade I just want to move some stuff out so it stays within it's limit. 

But it doesn't give me that option - just keeps telling me to upgrade to a subscription - anyone know how I accesss my account and move some stuff out please?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi there, JStar, thanks for reaching out to us.

 

Are you currently logged in to the Dropbox account in question?

 

If so, you should be able to access your files from your "all files" page, in order to delete them.

 

I hope this helps!

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